Cuci100 Privacy Policy — Protection of Malaysian Users' Information
This Privacy Policy explains how cuci100 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your privacy transparently and responsibly.
Types of Information We Collect
When you use the cuci100 platform, there are several categories of information we collect automatically or that you provide directly during registration and use.
Account Information
This includes your full name, email address, phone number, date of birth, and the password you registered with. This information is required to create and manage your cuci100 account securely.
Device & Browser Information
We collect technical data such as device type, operating system, browser, IP address, and general location. This information helps us detect suspicious access and ensure the platform runs smoothly on your device.
Payment Information
All financial transactions are processed in Malaysian Ringgit (MYR). We retain transaction records including amounts, payment methods (DuitNow, FPX, GrabPay), and dates. We do not store your full card numbers or banking passwords directly — this sensitive information is handled by certified third-party payment providers.
Usage Data
Includes gaming activity records, pages visited, access times, in-account actions, and interactions with platform features. This data is used to improve our services and detect any account misuse.
How This Information Is Used
Your information is used to manage your account, process deposits and withdrawals in MYR, send account-related notifications, and ensure a seamless experience on cuci100.
Device and usage data helps us detect suspicious logins, fraud attempts, and activity that violates cuci100's terms of use.
We analyse usage patterns in aggregate — not at an individual level — to improve platform features, introduce more relevant offers, and enhance overall performance.
Your email address and phone number are used to send support responses, important account-related updates, and relevant promotional information (where you have given consent).
Cookies & Session Tracking
Cuci100 uses cookies — small text files stored on your device — for the following purposes:
- Session Cookies: Keeps you logged in as you browse the platform without having to re-enter your password each time.
- Preference Cookies: Saves your language and display preferences for a more personalised experience.
- Analytics Cookies: Helps us understand how users interact with the platform so we can improve navigation and existing features.
- Security Cookies: Identifies trusted devices and detects unauthorised access attempts.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some cuci100 platform features.
Data Storage & Security
Cuci100 stores user data on servers protected with industry-standard encryption. Access to personal data is restricted to staff who require it strictly for legitimate operational purposes.
All sensitive information is encrypted in transit using industry-recognised security protocols to prevent interception by unauthorised parties.
Account information is retained for as long as your account remains active. Following account closure, certain data may be kept for a period as required by applicable Malaysian law.
Our internal access control system ensures only authorised staff can view or process users' personal information, and every access is logged for audit purposes.
Sharing Information with Third Parties
Cuci100 does not sell or rent users' personal information to third parties for marketing purposes. However, there are limited situations where data sharing may occur:
Transaction information is shared with certified payment providers such as DuitNow, FPX, and GrabPay solely for the purpose of processing deposits and withdrawals in MYR.
We may be required to disclose certain information to Malaysian authorities where mandated by law, court order, or a valid official investigation.
Third parties providing infrastructure, hosting, or analytics tools may have limited access to data strictly as needed to perform their technical functions.
In cases of suspected fraud or serious misuse, relevant information may be shared with security authorities or partner platforms for mutual protection purposes.
User Rights Over Personal Data
As a cuci100 user, you have the following rights regarding the personal information we hold about you:
You may request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If your personal information is inaccurate or outdated, you have the right to request a correction or update through your account dashboard or by contacting customer support.
You may request the deletion of certain personal information. However, some information may need to be retained for legal compliance or resolution of outstanding disputes.
To exercise any of the rights above, please contact the cuci100 support team at: [email protected]. We will respond to your request within a reasonable timeframe and guide you through the relevant process.
Policy Changes & Contact Us
Privacy Policy Updates
Cuci100 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or service enhancements. Any material changes will be communicated via in-platform notifications or email to registered users.
We encourage you to review this page regularly to stay informed about how we handle your information. Continued use of the cuci100 platform after any changes constitutes acceptance of the updated terms.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to the cuci100 support team through the following channels:
- Email: [email protected]
- Live Chat: Available on the cuci100 platform after logging in
- Frequently Asked Questions: Visit the FAQ us for a prompt response
More Questions? We're Here to Help
If you still have questions about how cuci100 handles your data, or would like to learn more about our platform, visit the FAQ page or contact our customer support directly.